Help center
Everything renters ask about booking, payments, delivery, and pickup.
Search your destination city, pick your dates, and open a listing. Tap Request to book (or Instant book, when available) and complete checkout. You'll get a confirmation email with a CS-XXXXXX confirmation number.
Beach weeks in summer sell out 4–8 weeks ahead. Off-season you can often book same-day. If a listing shows a calendar with limited openings, book early.
Yes. Guest checkout is supported for most listings, and you can look up your trip later at /lookup using your email and confirmation number.
Signed-in guests see every trip under Trips. Guest-checkout customers can visit /lookup and enter their email plus CS-XXXXXX confirmation number.
Most hosts offer free delivery within their service area. Delivery windows and any fees are shown on the listing before you book.
Your host meets you at delivery or their pickup location, walks through the vehicle, and confirms condition with photos. You'll get a check-in receipt by email.
Contact your host as soon as possible through the trip messages. Late returns may incur an hourly fee shown on the listing.
Yes. Cruise & Scoot does not provide insurance or damage coverage. Guests upload proof of their own valid auto insurance during verification, and hosts carry their own policies.
Golf carts and mopeds: a valid driver's license (21+ typical). E-bikes and kick scooters: usually no license, 16+. Motorcycles: a valid M-endorsement, 25+ on most bikes. Each listing shows exact requirements.
Every listing displays a compliance chip based on the city's ordinances (LSV rules, speed limits, road access). If a vehicle isn't allowed on a specific road, we tell you before you book.
Yes for e-bikes, scooters, mopeds, and motorcycles. Golf carts don't require helmets under most state LSV rules.
All major credit and debit cards through our Stripe-powered checkout. Apple Pay and Google Pay are supported on compatible devices.
Most hosts offer a deposit-only option at checkout, with the balance charged before pickup. Some listings require full payment upfront — you'll see the choice on the payment screen.
Cancellations more than 7 days before your start date are fully refundable. Inside 7 days a partial refund applies, and inside 24 hours deposits are non-refundable. Full policy details show on every listing before you pay.
Open the booking from Trips (or via /lookup) and tap Request refund. Your host reviews it against the policy and Cruise & Scoot processes the refund back to your original card.
Message your host from the trip page. If the new dates are available and inside the change window, they can reschedule your trip at no fee.
Message the host first — most issues are handled in minutes. If you can't reach them, contact Cruise & Scoot support and we'll step in.
Email support@cruisescoot.com or use the chat widget on any page. We answer 7 days a week during rental season.